The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Prepare for customers with specific needs
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Vigilance is maintained for customers with specific needs and/or disabilities on arrival into the station platform Completed |
Evidence:
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Actions to assist customers with specific needs and/or disabilities are identified in accordance with workplace procedures and/or requirements Completed |
Evidence:
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Provide assistance to customers with specific needs
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Ancillary equipment is applied for customers in wheelchairs where appropriate and as required Completed |
Evidence:
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Customers with seeing eye/hearing dogs are observed and assisted as required Completed |
Evidence:
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Customers with other specific needs are observed and assisted as required Completed |
Evidence:
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Customers are assisted in a courteous manner, sensitive to the customer specific needs Completed |
Evidence:
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Ongoing support and/or vigilance is provided to customer with specific needs to maximise customer travelling safety and comfort Completed |
Evidence:
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Ancillary equipment is utilised safely in accordance with workplace procedures and safety regulations |
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Completed |
Evidence:
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Communicate regarding customers with specific needs
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Other personnel are informed when involvement with customers with specific needs may cause delays to services and/or operations Completed |
Evidence:
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Other personnel are informed about the presence of customers with specific needs as required Completed |
Evidence:
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